FAQs

Where does Peakoja deliver?

Our current Artisan Furniture and Hill Interiors checkout services cover England and Wales. For any other location, contact hello@peakoja.com before ordering to confirm availability and any delivery charge.

When will my order arrive?

Check the delivery notes on the product page. Where a current estimate is not listed, email us with the product and postcode before ordering. Unless a different timeframe is agreed with you, delivery is within 30 days, as explained in our shipping policy.

How do I check that furniture will fit?

Check the dimensions against your room and the full delivery route, including doorways, staircases, lifts and turning points. Allow space for packaging.

Does delivery include assembly?

Check the product details and supplied instructions. Assembly or installation is included only if expressly stated in the product or delivery option.

Can I change, cancel or return an order?

Email us promptly with your order number. Our returns and refunds policy explains the cancellation period, return arrangements and refunds. A standard catalogue item does not lose cancellation rights simply because it is sourced after ordering.

What if an item arrives damaged?

Contact us promptly with your order number and photographs. Keep the packaging and avoid using or assembling an item if that could worsen the damage. Your statutory rights are unaffected.

Who operates Peakoja?

Peakoja is a trading name of ELLA & OTH LIMITED, company number 15197658. See our contact page for business and support details.

Contact Peakoja support

Use our support enquiry form for FitCheck before buying, damaged items, return requests or order questions. You can also email hello@peakoja.com.