Shipping policy

Before you order

Check the estimated lead time and delivery notes on the product page. For larger pieces, measure doorways, corridors, staircases, lifts and the final position. Delivery availability and charges vary by product and postcode. Any applicable delivery charge will be displayed before you place your order. If your postcode or chosen item requires an individual delivery quotation, please contact hello@peakoja.com and obtain confirmation before ordering.

What happens after checkout

We send an order confirmation and review the delivery requirements for each item. If your order contains pieces with different lead times, they may arrive separately. Where a delivery appointment is needed, the carrier will contact you using the details supplied with your order.

Delivery timing

In-stock, pre-order and made-to-order pieces have different lead times. Dates are estimates until your delivery is confirmed. Unless we agree a different timeframe with you, goods will be delivered within 30 days. If an unexpected delay arises, we will contact you with the available options.

On delivery day

Please ensure that an adult is available and that access is safe and clear. Inspect the packaging and the item as soon as reasonably possible. If you notice damage, photograph the packaging and product and contact us promptly. Keep the original packaging until you are satisfied that the piece is correct and undamaged.

Questions about access or delivery?

Email hello@peakoja.com before ordering and include the product name, delivery postcode and any access concerns.